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Receive special offers from A&J Jewelers: |
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20-Day Return Policy
A&J Jewelers permits jewelry purchased online to be
returned up to 20 days after the original date of purchase. If you
are not satisfied with your purchase for any reason, simply return
the merchandise in its original
packaging for a full refund. Shipping charges cannot be refunded.
All sales are final on any custom made or special order items. No
return or exchange can be offered on these type of items.
Please note that items showing signs of wear or those that
have been altered, resized (by a jeweler other than A&J Jewelers), or
damaged in any way cannot be accepted for return. Engraved jewelry items
may not be returned. All items for return must
be in new condition and must be accompanied by its original paperwork and
packaging to be eligible for refund.
Holiday Return Policy
All purchases made after December 1, 2010 can be returned
for a refund after the holiday period. Return packages must be received
by January 10, 2011 to be eligible for refund.
Return Procedure:
1. RA Code: in order for any piece of merchandise to be returned,
you must obtain an RA code from our customer service department. Write
the RA code on the receipt you received in the original package and
include this receipt in the package you will be returning. Also, write
the RA code on the outside of the box in large, clearly-written letters.
2. Packaging: package all materials including original
receipt (you may copy the receipt to keep for your records), any gem
reports, appraisals, or any other paperwork sent to you with the item.
If collateral material is not returned with the item, a service fee
will be charged.
3. Shipping: ship the package via U.S. Postal Service
Registere Mail™ service with insurance for the value of the
contents. Address the package with the following address:
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A&J Inc.
The Avenue Webb Gin
1350 Scenic Highway, Suite 804
Snellville, GA 30078
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Please make sure your package is insured for the amount on
the original receipt. Also, please be sure NOT to write the
word "Jewelers" or "Jewelry" anywhere on the outside
of the package. Refer to the recipient as "A&J Inc."
only. Failure to follow the return instructions may result in refusal
of your return package. If you have any questions about your return
or our return proceedure, call 877-996-0992 or e-mail sales@a-jjewelers.com
**A&J Jewelers will not be responsible for loss or damage of return
shipments. |
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